Your aim should be:

The administrator or service technician demands safety and cost analysis when working: 

• No endless discussions about service statements with the customer, which you or your colleague have done times ago 
• Simple filing of service source information that you have received via the internet or from the manufacturer hotline 
• Service reporting with dedicated timekeeping and editing for service calculation.
• timesaving, minimal conflict potential with the customer, service analysis

Above all Call & Track offers you transparency

• Due to the dedicated assignment of problem, reason and solution documentation, all made service statements can be exactly tracked, documented and archived by person and time. With one click of your mouse, you will find the exact statement of your colleague.
  => Reduction of the conflict potential with the user/customer
• By attaching documents and due to the integrated virtual printer every reference to the information source exists plug & play and is useable.
• The service reporting and the analytic reports of Call & Track offer the user a lot of possibilities to document the value of his work throughout request status, problem category report up to a cumulated monthly summary report by every user simply by push of a button