• Call- & Track 5.0 SMB Edition up to max. 10 User
   
• Call- & Track 5.1 Network Pro for 5 up to max. 25 User
  
  
• Call- & Track 5.2 Enterprise–unlimited number of Users

System requirements:

• Microsoft MSDE 2000, Version A–free download
• Pentium IV – 256 MB RAM, Win NT4, Win2K o. WinXP Pro
• Suitabiliy for One-User-Systems or Peer-To-Peer use by using the included MSDE 2000 Licence

Licencing:
Basis: Single User,
Extension: 1-User or 5-User extensions possible

Product positioning:
Call- & Track 5.0 is suitable for the dedicated inhouse service and support purpose. You can cover reseller-telephone-support or helpdesk activities within the company owned support department.  Call- & Track Version 5.0 is suitably only for the local workstation or the local network. There is no possibility of online access. Master data import of customer or user data can be made via a service utility. Every user can obtain this service utility via download or e-mail from the technical support of MASCH Russland. 

System requirements:

Backend:
Windows 2000 or Windows 2003 Server with installation of the included MSDE2000 Licence or by using a Microsoft SQL 2000 Standard Server and appropriate CAL-Licence for the SQL 2000 Server

Client:
Pentium IV – 256 MB RAM, 
Operating System: Win NT4, Win2K o. WinXP Pro

For using the remote option with dependent database installation the remote PC requires at least 512 MB RAM for the installation of the MSDE2000 licence

Licencing:
Basis: 5 User Network Licence
extension: 1-, 5- or 10 User Extensions optional

Product Positioning:
Call- & Track 5.1 is the universal service and support solution with which you besides of the classical telephone hotline can also integrate the external operating service technician via e-mail remote linkage in your support and process treatment.   

Furthermore you have the possibility to install an online module on your Microsoft based web server, throughout which you can integrate online service requests directly into the system. The master data import of external customer or user data is made possible throughout takeover of appropriate csv files directly within Call- & Track 5.1.