You would like to offer your employees and customers an ideal supervision within the technical support and furthermore reduce the costs for helpdesk and license administration?

Call- & Track combines user helpdesk, service and license management in one program. Indoor and field service staff profit likewise by the access on the information, which is saved on the Call- & Track database.

User or support requests of IT customers or employees will be registered, handled and documented smoothly with Call- & Track. All service and support requests are registered, documented and archived individually or time-related by classification of the problem, reason and documentation of the solution.

The integrated time recordation and the status management provide information at a glance. You will find processed requests incl. request history and you can create reports and monthly analyses with one mouse click. The integrated documents administration enables to save varied kinds of documents and to attach them to certain problems.

Furthermore Call- & Track administrates the software licenses and hardware serial numbers in a fast and clear way. IT administrators keep the survey of all software packages, which are used in the company and facilitate the workstation, setup and software configuration for the particular user..

Die integrierte Zeiterfassung und das Status-Management sorgen für Information auf einen Blick. Mit einem Mausklick finden sich bearbeitete Anfragen inklusive Anfrage-Historie und lassen sich Reports und Monatsauswertungen erstellen. Die integrierte Dokumentenverwaltung erlaubt es, vielfältige Dokumentarten zu speichern und als Informationen bestimmten Problemen zuzuordnen.

Call- & Track verwaltet zudem schnell und übersichtlich Softwarelizenzen und Hardware-Seriennummern. IT-Administratoren behalten so den Überblick über alle im Unternehmen eingesetzten Software-Pakete und erleichtern sich die Workstation-, Setup- und Softwarekonfigurationen für den jeweiligen Anwender.

The current Product Release of Call- & Track 5 is split in three different versions:

• Call- & Track 5.0 SMB Edition up to max. 10 User 
   
• Call- & Track 5.1 Network Pro for 5 up to max. 25 User
  
  
• Call- & Track 5.2 Enterprise – unlimited number of Users

• Which advantages has the administrator or service technician by working with Call- & Track?
   
• Which advantages has the administrator or service technician by working with Call- & Track for the user?