MASCH SOFTWARE SOLUTIONS

MORE GUEST LOYALTY THROUGH DIGITAL SERVICES

Improve your success through improved guest loyalty and an individual bonus program. Turn one-time guests into returning friends of your business.

The experience of the COVID-19 pandemic has shown us all that the steady (and seemingly neverending) flow of international one-time visitors has been rapidly interrupted over the past 2 years.

Hotel businesses that have also relied on returning and loyal guests in the past have been navigated their business better, especially during the second phase of the pandemic. However, returning guests are also getting older and there is then a rapid shortage of guests from the younger generation.

Attracting new guests was much easier in the past than it is TODAY, but converting guests into regular customers is the high art of guest management and TODAY more than ever an important factor for economic stability.

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Due to the lack of international guests during the pandemic years, many hotels focused much more on their online direct booking business via their own website.

Even the so dominant OTAs like booking.com and Expedia had to register strong declines in their booking shares in favor of the direct booking business.

Since the fall of 2022, the market has again seen increasing activity from indirect partners. These include the well-known OTA platforms, of course, but also the group travel and agency business.

Now, the question for many hoteliers is how to reconcile dynamic price management and indirect partner business (which admittedly has tended to lead to static prices and blocked availabilities in the past)

You want to be more successful with your hotel website?

Then this is the perfect video for you! In this video, we show you 7 quick, simple tips you can use to optimize and improve your hotel website.

*A partner articel from Hotel-Spider.