Contact us in MASCH Customer Service
|
||||||||
A thorough consultation with you is important to us!Let our most experienced experts advise you comprehensively before you make a decision. Schedule an appointment with us right here. The Google calendar app is unfortunately only in German available. But our team assistant, Michaela Müller, will take care for an english speaking consultant. |
||||||||
Every software is only as good as the competent and comprehensive support it provides.Personal, competent, reliable.With us, you won't speak to anonymous call centers or AI bots, but to experienced specialists who know your software and your business requirements. Many issues can be resolved immediately by phone, without lengthy escalation processes in the ticketing system or time-consuming email back-and-forth. No hidden costs.Our support is included within the product price and is therefore free for our customers. We receive emails 24/7, which are regularly checked and processed as quickly as possible. Our colleagues in our data center in Bremen provide 24/7 service for the availability of our servers, so you can use your software without interruption (98% guaranteed). From Monday to Friday between 10:00 AM and 5:00 PM, you don't have to wonder whether a call is "worth it." You can contact us anytime at +49 2203 806 8405 or, from Switzerland, at +41 33 511 2135, even with minor questions. This ensures peace of mind in everyday use and prevents errors that could later cost you time and money. Remote Support – We connect to your system and provide live assistance.Remote support is the fastest and most flexible solution for our support team to assist you. We have integrated a remote support tool into the MASCH software that you can use at any time without additional license fees. Remote support software is also used for customized FAQ training and is the most cost-effective and flexible solution for providing you with efficient and rapid training. You schedule one or more convenient appointments with us, and our experienced technical team will provide you with comprehensive training on the products and functions you require. Your advantage: You determine the day, time, and duration of the training – entirely according to your needs. Billing is transparent and based on time spent (in 15-minute increments). We also provide remote support for initial configurations, master data adjustments, and ongoing data maintenance. |
||||||||
On-site training – We're happy to visit you at your hotelEven in the age of cloud software, online meetings, and online training, our experienced trainers are still happy to visit your hotel / company. Together, we'll schedule a suitable date and our trainer will guide you through the software setup and onboarding process. We'll configure all the necessary settings specifically for your business and, in addition to the essential basic functions, show you tips and tricks so that you and your employees can learn the MASCH software by using practical examples. This ensures that you can work efficiently from day one. In addition to full-day training sessions, customized schedules are also available upon request. |
||||||||
User Seminars – The Cost-Effective AlternativeWe regularly offer user seminars in small groups, especially when our software products are updated. These seminars are a cost-effective alternative to individual in-house training. Away from the daily grind, you'll learn how to use the software optimally and receive valuable tips and tricks for everyday use. At the same time, you'll benefit from exchanging experiences with other users – a real added value that goes beyond mere product training. |
